Refund Policy

Our Refund Policy

Private Hire Games

For private hire games, we implement a structured payment process where the payment is securely held in escrow. We understand that unforeseen circumstances may arise, and thus, we have outlined our refund policy as follows:

Full Refund: You are entitled to a full refund if you cancel your game reservation up to 72 hours before the scheduled start time.

Partial Refund: In the event of cancellation within 72 hours before your game’s start time, a 50% refund will be issued. This partial refund compensates our Game Master for the extensive preparations made for your game. Additionally, it acknowledges any travel arrangements and time taken off work, which might have been made to accommodate your booking.

Public Games – In-Person

Our refund policy for public games is as follows:

Full Refund: You are eligible for a full refund of your ticket purchase up to 72 hours before the game’s scheduled start time.

For any additional information or inquiries regarding our refund policy, please feel free to contact us via email at houseofursus@gmail.com. We are committed to providing exceptional gaming experiences while ensuring fairness and transparency in our refund procedures.